Nicetrip Travels provides a “3 Instalment Payment Plan” as outlined below:

• First payment: A deposit of $300 per person, due at the time of booking.
• Second payment: Pay 70% of the total tour cost (or 100% if booking within 90 days of departure).
• Final payment: The remaining balance is due 90 days before the tour departure date.

Nicetrip Travels offers a 7-day cooling-off period. Please refer to the “Flexible Cancellation” section for more details.

*Flexible Cancellation
If you change your mind within 7 days of booking, you are eligible for a full refund of your initial deposit. After 7 days, our standard terms and conditions will apply.

For any cancellation requests, please send an email to booking@nicetriptravels.com, including your name, booking number, and reason for cancellation.

1. Tour Suitability

Hotel rooms in Japan, especially in Tokyo, can be smaller than you may be used to (typically 15–25 sqm). While compact, they are clean, comfortable, and well-designed. Every effort will be made to accommodate double room requests. However, during busy periods, there may be occasions when we are unable to offer a double room, so a twin room will be provided.

This journey spans a vast and varied landscape, with most travel conducted by private coach. This means there will be some long travel days, but it’s the perfect opportunity to sit back, relax, and enjoy the scenic views from your window. Please review the itinerary for estimated travel times.

Japan has strict coach driver break laws, so we may have longer lunches—but this gives you more time to enjoy the food and connect with the group.

Japan is best explored on foot and travellers will be required to do lots of walking, so be sure to pack comfortable shoes.

You may join a group where some of your fellow passengers may be travelling onwards to other parts of Japan when your tour comes to a finish. If you’d like more information on alternative tour options or extensions, please feel free to contact Nicetrip Travels.

In Japan, showers are often located over a bathtub, and bathrooms usually have a raised step at the entrance. Travellers with limited mobility should take this into account, as both features can present accessibility challenges.

2. Audio Headsets & Fees

Audio headsets are provided on Nicetrip Travels tours to help you hear your guide clearly at busy sites and attractions. Please return your headset to the guide at the end of each tour. If a headset is lost or damaged, a replacement fee of JPY 10,000 applies, payable in cash on-site.

3. Cherry Blossom Season

Cherry blossom season is one of the most beautiful times to visit Japan, and Nicetrip Travels is delighted to welcome you during this spectacular time of year. Stunning pink blossoms transform parks, temples, and city streets into unforgettable landscapes. However, it is also the busiest travel period of the year. Popular sightseeing spots attract large crowds, meaning longer wait times at attractions, restaurants, and transport hubs. Roads and bus parks experience heavier congestion, which can lead to slower travel times. Hotels and trains are in high demand, and the overall atmosphere is lively and bustling. While the charm of cherry blossoms is truly special, it’s important to set expectations for a busier and more energetic travel experience.

4. Personal Medication

If you regularly use certain forms of medication, bear in mind that Japanese customs can be very strict regarding the importation of some relatively common drugs, including any opioids, psychotropics, tranquilisers, and certain antihistamines. They can also be strict regarding medical equipment like syringes. If you have any doubts, please refer to the official guidelines by Japan’s Ministry of Health.   

5. Visas & Entry Requirements

Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed.

You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.

We need your passport information to get everything ready for your trip so the information on your booking must match your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while traveling and leaving a copy at home with family or friends.

6. Tour Pace: Balanced

Nicetrip Travels’ Balanced tours are designed to offer the perfect combination of guided sightseeing and personal free time. With a mix of 2–3 night stays and occasional 1-night stops in key destinations, this itinerary allows you to explore each region at a comfortable pace while minimizing long travel days.

7. Physical Activity Level: 3 out of 5 – Balanced

Our Balanced tours involve a moderate level of physical activity and are suitable for the majority of travellers. Be prepared for walking on a variety of surfaces, including cobblestones, gravel paths, and gentle to moderate inclines commonly found in historic towns, temples, shrines, and natural attractions. Travellers should be comfortable walking independently, climbing several flights of stairs, and navigating uneven ground without assistance.

Activity

• Mostly easy walking, approximately 1–2.5 hours at a time, at a relaxed pace with regular breaks.
• Typical walking distance: 2–4 km on sightseeing days.
• Touring style: Primarily private coach travel combined with short walking tours at attractions.

8. Mobility Requirements

Mobility: Suitable for travellers who are comfortable with moderate walking, standing for extended periods, and climbing stairs.

Luggage: Passengers are responsible for carrying and managing their own luggage during hotel check-in and check-out.

Hotel Bathrooms: Bathrooms in Japan often have a raised step at the entrance, and showers are commonly positioned over bathtubs.

Accessibility: Not all attractions or railway stations have lifts or escalators. Stairs are common at temples, shrines, castles, and other heritage sites.

Walking Surfaces

• Predominantly paved city streets and pedestrian walkways.
• Cobblestone paths and stone steps at historical and cultural sites.
• Dirt or gravel paths in selected rural and natural areas.
• Occasional uphill walks and uneven terrain.

9. Terrain & Environment

Cities: Mostly flat, paved streets with busy pedestrian areas.

Cultural & Natural Sites: Visits to shrines, temples, gardens, castles, and natural attractions may involve steps, slopes, and uneven walking surfaces.

Any medical conditions, mobility limitations, or physical ailments that may affect your ability to participate in the tour must be disclosed at the time of booking. Where necessary, Nicetrip Travels may request supporting documentation to ensure that this tour is suitable for you and that you can enjoy your journey comfortably and safely.

10. Group Size

Minimum: 20 passengers
Maximum: 40 passengers

11. Escorted Style

This tour is fully escorted by a dedicated tour leader who will accompany you throughout the tour. If your trip includes multiple countries, you will be met by a new tour leader in each country and any internal flights included will be unescorted.

12. Tour Type

Our Classic Tours offer unparalleled value for money and are the perfect style of travel for those on a budget, though still eager to pack as much into their itinerary as possible. These tours tick all the boxes with an abundance of inclusions such as sightseeing highlights, expert tour guides, quality accommodation, transfers, coach transportation, some meals and more. Please note that the maximum group size will vary between tours and will be mentioned within the Fine Print of each tour page.

13. Exclusions

• International flights (unless otherwise specified in the itinerary)
• Travel insurance (compulsory)
• Visas
• Personal expenses
• Optional activities
• Meals not mentioned in the itinerary
• Early check-in and late check-out fees
• Anything not mentioned in the itinerary

14. Getting Around

While touring Japan, you will be traveling to each place by dedicated, private coaches and trains (where included in your selected itinerary), including riding the iconic Shinkansen, or bullet train. Expect some long travel journeys on the coach but rest assured there will be comfort stops along the way where you can freshen up, stretch your legs, use the bathroom, and often, purchase refreshments. Generally, lunch stops will be taken at rest stops as they can easily accommodate our large groups.

If you’re arriving in Japan before your tour commencing and exploring on your own, Japanese public transport is world-class and it’s simpler to get around than you may think. While there are many different lines, from regular express trains to underground metros and of course, the famous Shinkansen (bullet train), all are easy to navigate. Most train stations even have platform signage in English and Japanese, as well as symbols denoting regular or bullet trains. When in doubt, consult a staff member – if they don’t speak English, they can point you to someone who does. Alternatively, get familiar with a maps app before your trip (like Google Maps); many provide detailed transport information, right down to the platform trains will depart from.

15. Hotel Ratings

To give you the most accurate picture possible, we don’t just rely on a single source for hotel ratings. We go beyond by researching various trusted travel websites like Tripadvisor and Booking.com. This allows us to analyze a wider range of genuine customer reviews and experiences, giving you a well-rounded understanding of the hotel’s typical star rating.

This means you can book with confidence, knowing the hotel has a strong track record of satisfied guests.

16. Accommodation Details

In Japan, hotels commonly used for group touring are known as Business hotels. These hotels offer affordable accommodation and although the rooms are typically small, averaging between 15m2 to 20m2, they are clean, well-maintained, and equipped with a private bathroom featuring a toilet, sink, and shower. Some rooms may have a shower over a small bath. Overall, a comfortable place to rest and recharge before a full day of sightseeing. 

These hotels generally provide essential amenities like soap, shampoo, toothbrushes, toothpaste, razors, cotton buds, shower caps, and towels. Additionally, most rooms are furnished with a television, air conditioner, hairdryer, empty refrigerator, and a water boiler with complimentary green tea bags. However, it’s important to note that not all hotels may offer these amenities, so we recommend traveling with any essentials and creature comforts you deem necessary. If there are any concerns, please speak to the hotel staff. 

On every two or three floors of these hotels, you may find a common room with vending machines, and some may have coin-operated washing machines and dryers. There might also be a clothing iron available, but if not, you can request one from the hotel reception, and if available, it will usually be brought directly to your room. It’s worth noting that not all hotels provide laundry facilities. Once you receive your documentation (14-30 days before departure), to best prepare yourself, read up on the facilities available at each hotel. If you require a specific need while on tour, such as laundry facilities or money exchange service, speak to the Nicetrip Travels Tour Leader who will be able to assist you. The hotels used are conveniently located near convenience stores and transportation options, making it easy to purchase any forgotten essentials, snacks, or on-the-go lunch options.

Generally, these Business hotels offer a buffet-style breakfast with a mix of Japanese and Western food choices. Since you’ll be traveling in a foreign country, we encourage you to approach all your dining experiences with an open mind and a sense of adventure, as Western-style dining options may not always be readily available. If you have any specific dietary requirements, please consult your Nicetrip Travels Tour Leader to check if your needs can be accommodated. Additionally, we suggest bringing along some of your favorite snacks from home in case the local cuisine may not align with your preferences.

Travel Tip: twin rooms are usually slightly bigger than double rooms in Japan, so if you want a little more space, we suggest requesting a twin room throughout but keep in mind these are subject to availability. We strongly recommend only traveling with one piece of luggage per person due to room sizes and you will be responsible for handling your luggage at all times.

17. Packing Essentials

What you need to pack for your tour will vary according to the trip style you have chosen, the countries you are visiting, and when you are traveling. We recommend you pack as lightly as possible, ensuring that you can carry and lift your luggage, and walk with it for short distances or up or down a flight of stairs. 

A lockable suitcase with wheels is ideal for this trip. It is recommended that you keep your main luggage weight around 15kg and no more than 20kg. A small or medium-sized backpack (45-50 liters) is another good option. You’ll also need a day pack/bag to carry water, a camera, a jacket, and your essentials while touring during the day.

In Japan, you will need to manage your luggage for the most part. Train stations are quite complex and usually require a lot of stair climbing, especially when doing a quick transfer from train to train. Elevators aren’t always available and cannot accommodate many people at a time, so if you are choosing to bring a suitcase, please ensure you can lift and carry it up and down stairs by yourself without difficulty. A backpack is often preferred by travellers for this reason, but the decision is yours. Our ryokans allow suitcases but you’ll need to carry them, not wheel them onto the tatami floor in your room.

18. Climate

Japan has a temperate climate with four distinct seasons.

• Spring (March–May): Mild and pleasant, with daytime temperatures around 15–22 °C. Cherry blossoms bloom from late March to early April, but light rain showers are common.
• Summer (June–August): Hot and humid, with highs often reaching 30–34 °C. The rainy season falls in June and early July, followed by hotter, sunnier days in late July and August.
• Autumn (September–November): Warm in September, then comfortably cool by October and November. Clear skies and daytime highs of 18–24 °C make this one of the best times to visit, with brilliant autumn colours.
• Winter (December–February): Cool but mostly dry, with highs of 8–12 °C. Snow is rare in the cities, though mornings and evenings can feel quite cold.

19. Cherry Blossom Viewing 

Some of our selected Japan itineraries will have departures that fall over the popular Cherry Blossom season, which changes year to year depending on the forecast. The magic of cherry blossoms in Japan is undeniable, however, like all things in nature, the exact bloom times can vary depending on weather conditions.

While we can’t control the whims of Mother Nature, we can embrace the spirit of Hanami (flower viewing). This philosophy celebrates the fleeting beauty of the blossoms, reminding us to cherish the present moment.

Therefore, depending on your departure date, some locations on our itinerary might not be at full bloom. The beauty of Japan extends far beyond the blossoms. We may encounter early blooms in some areas or visit breathtaking landscapes elsewhere. Let’s embrace the surprise and enjoy the journey together!

20. Currency and ATMs

The currency used in Japan is the Yen. Most chains and hotels will accept cards. Convenience stores are the best places to withdraw cash as almost every store is fitted with an ATM that accepts foreign cards. There are over 20,000 7-Eleven stores across the country, in addition to chains like Lawsons and Family Mart.

21. Food and Allergies

While travelling with Nicetrip Travels you’ll enjoy iconic sightseeing, as well as experience the vast array of culinary offerings in Japan. While many meals will be eaten together with your group, not all meals are included in your tour which gives you maximum flexibility in deciding where, what and with whom to eat. If you have dietary requirements and/or food allergies, please let our Customer Support Team know before departure. Your Nicetrip Travels Tour Leader or local representative will also be able to give suggestions on which restaurants to try during your trip. 

The Japanese daily diet contains gluten (i.e. in flavourings such as soy sauce) and seafood (dashi, or fish stock, is the basis of most dishes, even vegetables), so we highly recommend that vegetarians, vegans and coeliacs do their research about the options that might be available to them before departure. While our leaders will assist you where they can, there may be some included meals that are decided in advance and therefore cannot be altered or modified for different diets (such as those included meals at Ryokans). For those with a particular food allergy, your Nicetrip Travels Tour Leader will endeavour to advise the main ingredients in the dishes consumed. It is, however, still your responsibility to ensure that you do not ingest any problematic ingredients.

22. Local Customs

It’s always a good idea to learn something about local customs before you travel, and visiting Japan is no exception. Your leader will be on hand to guide you through cultural differences during your trip.

Please note, decorative tattoos are uncommon in Japanese culture and therefore you may receive curious and sometimes disapproving looks from locals. Generally, comments about your tattoos are not common, but please endeavour to wear modest clothing and check the rules for bathing in public onsens.

23. Dress Code

While Japan is known for its eclectic fashion in some cities, overall it is quite a conservative country. Please remember while on tour you will visit temples, working monasteries, holy shrines, recreated villages and castles, cooking schools and ancient gardens. While visiting such places, especially those of religious significance, it is important to be respectful to the staff and other visitors by wearing modest clothing that covers your shoulders and knees.

24. Responsible Dining

We are big supporters of the protection of endangered species around the world. Although a global ban on commercial whaling came into effect in 1986, approximately 1,000 whales are still being killed every year. We do not visit places that serve whale meat on any of our trips, nor will your leader guide you to where it is offered.

25. Peak Travel Times

Please be aware that while travelling during major national holidays (late April to early May in Japan) and peak seasons in Japan (April-May/September–October) are fascinating times to travel, there are also some downsides to consider. There will be huge crowds at most tourist attractions and on all public transport. It’s often difficult to secure train tickets at preferred times, and traffic jams and changes to the itinerary without prior notice can sometimes be necessary. If you decide to travel during peak periods, come with a sense of adventure and flexibility and you will still have a memorable experience. 

26. Safety and Security

Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your own government’s advice for the most up-to-date travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip. 

Your Nicetrip Travels Tour Leader or local representative will accompany you on all included activities listed on the itinerary, however, you’ll have some free time to explore on your own if you wish. While your Nicetrip Travels tour leader or local guide will assist you as best they can with your requests and the options available outside your itinerary, please note Nicetrip Travels makes no representations about the safety of the activity or the standard of the operators running the activity. Please use your judgement when selecting an activity in your free time. 

Please also note that your Nicetrip Travels Tour Leader or local representative has the authority to amend or cancel any part of the itinerary if it’s deemed necessary due to safety concerns.

1. Starting Point

Your starting hotel may differ from the original itinerary.  Please refer to your final documentation which will be provided approximately 14-30 days before departure for your confirmed hotel list. If you need to book pre-tour accommodation independently, we suggest you do this only once you have received your final hotel list for your tour. If you would like to book something sooner, we recommend that you book using a flexible rate that can be canceled through your chosen third-party provider without penalty. 

Travelers will arrive at various times throughout the day depending on the flights booked. If arriving before standard check-in time, which is generally 3 pm, you are welcome to leave your luggage at hotel reception and explore your surroundings until check-in becomes available as there are no scheduled activities on day 1 of the itinerary.  The hotel may grant early check-in, however this is strictly subject to availability and at the hotel’s discretion. 

Note: if you need to apply for a tourist visa before departure, we recommend using the details of the suggested hotel on the tour itinerary if you wish to fulfill this before the release of your final tour documentation. Please refer to our visa section for more information on whether or not a visa is required for your destination.

2. Arrival Details

Airport transfers are included as part of your tour package.

Airport transfers are arranged by Nicetrip Travels to ensure a safe, comfortable, and professional travel experience. Prior to your departure, please make sure you have been contacted by your tour guide via WhatsApp and have carefully reviewed the airport pick-up instructions provided in your final travel itinerary. If you have not received this information before your flight, please contact Nicetrip Travels for assistance.

3. In Case of Emergency

Although we strive to deliver exceptional holiday experiences, unforeseen circumstances can occasionally arise during travel. If any issues arise during your trip, it’s essential to promptly communicate them to your tour leader or local representative. This ensures they can take immediate action to address the problem and mitigate any negative impact on the remainder of your journey.

We understand that there may be instances where your tour leader or local representative is unable to resolve a situation to your satisfaction. In such cases, we encourage you to request that the tour leader or local representative escalate the matter to their direct manager for further assistance.

You also have the option to share details in your online feedback after the tour. However, please keep in mind that it’s challenging for us to offer practical assistance once the trip is completed. Therefore, notifying us while still traveling allows us the chance to address the issue in real time and provide a timely resolution.

For general contact details please visit the Contact Us page on the Nicetrip Travels website.

When your final tour documentation is released, this will include an emergency contact for Nicetrip Travels while you are on tour. If this is not included in your documentation, you will receive this on arrival during your welcome meeting.

4. Finishing Point

Your finishing hotel may differ from the original itinerary. Please refer to your final documentation which will be provided approximately 14-30 days before departure for your confirmed hotel list. If you need to book additional post-tour accommodation, please do so once you have the final hotel list. We recommend booking a flexible rate that can be changed or canceled without penalty should there be any unforeseen changes to your booking. 

Travelers will depart at various times throughout the day depending on the flights booked. Check-out time is generally from 10 am-12 pm. You are welcome to leave your luggage at the hotel reception and spend your final moments of free time exploring the area or please speak with hotel staff if you would like to extend your check-out time. This service is subject to availability and will likely come at an additional cost payable directly.

5. Departure Details

Airport departure transfers are included as part of your tour package. Nicetrip Travels will arrange your transfer from the hotel to the airport based on the flight details you have provided, ensuring a safe, comfortable, and timely journey.

Before your departure, please ensure that you have received your tour guide’s contact information via WhatsApp and have carefully reviewed the departure instructions included in your Final Travel Documents.

If there are any changes to your flight after you have submitted your flight information to Nicetrip Travels, please notify us as soon as possible so we can adjust your airport transfer arrangements accordingly. Failure to inform us of any flight changes may affect the transfer service.

Alternatively, Japan’s public transportation system is highly efficient, reliable, and easy to use. If you prefer to travel independently, you may take an express train or an airport limousine bus from your hotel to the airport. Your hotel’s concierge or front desk staff will also be happy to assist you with directions and transportation options.

 1. Travel Insurance

Travel insurance is strongly recommended on all our trips. We require that at a minimum you are covered for medical expenses including emergency repatriation. It is also important to consider forced pre-trip cancellations and how your chosen insurance policy may cover such circumstances, so please keep this in mind when choosing your provider. 

We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, if you have not already provided your travel insurance details to your Nicetrip Travels sales consultant before departure, you will be asked to do so prior to your trip.

If you have credit card insurance your Nicetrip Travels tour leader or local guide may require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank’s name and your credit card details. Please contact your bank for these details before arriving in-country.

Before your departure, you will be asked to provide your Travel Insurance details to your Nicetrip Travels sales consultant. This is to ensure that we have this information readily available should we ever need it. 

2. Health, Wellness & Fitness Requirements

All travellers need to be in good physical health to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell before travelling, please stay at home and contact us to make alternative arrangements.

When selecting your trip please make sure you have read through the itinerary carefully to assess your ability to manage and enjoy our style of travel. If we find that you are unable to complete the itinerary without undue risk to yourself and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government’s foreign travel advice for any local restrictions or requirements. For the safety and wellbeing of yourself and others, if you are unwell before travelling, please stay at home and contact us to make alternative arrangements and we would be more than happy to assist you.

3. Important Information for Customers with Mobility Limitations

We want to ensure everyone has a fantastic and inclusive experience on our tours. If you require the use of a mobility aid, such as a cane, walker, or wheelchair, please disclose this information at the time of booking.

To ensure a smooth and enjoyable experience for the entire group, our tours are designed with a specific itinerary in mind. This may involve moderate walking, uneven terrain, or stairs. While some itinerary adjustments may not be possible, we’ll do our best to find alternative solutions within the planned activities whenever possible.

Open communication helps us ensure your trip is a perfect fit and it allows your local guide or tour leader to assist you where possible. 

4. Documentation

Tour documentation is typically emailed to the lead passenger or your travel agent between 14-30 days before your scheduled departure. This will include your final hotel list. 

5. Official Travel Advice

To ensure a smooth and enjoyable journey, we recommend referring to the official travel advisory website of your home country for the latest updates on your chosen destination. These websites provide valuable information on:

• Safety and Security: Current risks and precautions for the country you’ll be visiting.
• Visa Requirements: Ensure you have all the necessary documentation for entry.
• Entry and Exit: Up-to-date border regulations and health requirements.

Here are some helpful links to get you started:

• Australia: https://www.smartraveller.gov.au/destinations
• New Zealand: https://www.safetravel.govt.nz/
• America: https://travel.state.gov/content/travel.html
• Canada: https://travel.gc.ca/travelling/advisories
• India: https://www.mea.gov.in/travel-advisories.htm

In the unlikely event of a situation that could potentially disrupt your tour, we want to assure you of the following:

• Local Expertise: We maintain regular communication with our trusted travel partners in your destination.
• Constant Monitoring: We continuously monitor official travel advisories from relevant government websites.
• Flexibility and Safety: Should it become necessary, we will make appropriate adjustments to your itinerary to prioritise your health and safety.

By staying informed and working together, we can ensure a fantastic travel experience for you. We will post our own travel updates to our website here.

6. Connect with fellow travellers on Facebook

During your booking journey, you might have received an email inviting you to join a special Facebook group dedicated to your chosen destination. These vibrant online communities are exclusively for Nicetrip Travels travellers headed to the same incredible place. Joining this group unlocks a wealth of information and connections. Swap travel tips, share packing insights, or even see if anyone’s interested in travelling together.  

We also regularly host insightful webinars featuring travel experts who share their tips and tricks for navigating your destination and maximising your itinerary. Don’t miss out on this amazing opportunity to connect, learn, and get even more excited about your upcoming trip!

6. Travelling in a Group

Travelling in a group means you will experience both the pleasures and perhaps at times, some of the frustrations of travelling with people you don’t know. The good news is you all have at least one thing in common: a love of travel and exploration. Your fellow travellers will probably come from different parts of the world, and fall into different age groups. We ask you to be understanding of the various needs and preferences of your group—patience with your fellow travellers is sometimes required for the overall benefit of the group. If you are requested to be at a place at a certain time, please ensure that you respect this request from your tour leader or local guide. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip before departure.

8. Community Guidelines

Nicetrip Travels does not tolerate any kind of violence, harassment (whether physical, verbal or sexual), or disrespect toward fellow travellers, our teams (Nicetrip Travels Tour Leaders and local expert guides) or local communities.

Any behaviour that prevents your Nicetrip Travels Tour Leader from continuing the itinerary as planned, breaks local laws or opposes any of these guidelines, may result in Nicetrip Travels removing you from the tour.

If something concerns you during your travels, please speak to your Nicetrip Travels Tour Leader immediately. Alternatively, when you are on-tour and require immediate support you can contact our Customer Support team and select the “On-Tour” option when listening to the options.

9. Nicetrip Travels Tour Leader vs Guide

While both tour leaders and local guides enrich your travel experience, their roles differ. Tour leaders, who often accompany you for the entire trip, handle logistics, ensure smooth sailing of the itinerary, and act as your point of contact for any concerns. They might provide general information about destinations, but in-depth historical or cultural knowledge often comes from local guides. Local guides, frequently native to the area, lead tours at specific sites or attractions, offering a deeper understanding of the local history, art, or way of life.

10. Coach Transportation

The size of your coach will comfortably accommodate your group. There’s usually room for some extra seats, ensuring a relaxing journey. Your luggage will be safely stored either underneath the coach or in a dedicated trailer.

While the exact coach style may vary depending on the departure, all our coaches offer comfortable seating. Keep in mind that Wi-Fi and charging outlets might not always be available. To stay connected and avoid dead batteries,  we recommend fully charging your devices beforehand or bringing a portable charger.

For longer journeys, we’ll make sure to include ample restroom breaks along the way, so you can freshen up and recharge at your convenience, as facilities are not on-board the coach.

11. Staying Connected

If you want to stay connected and access reliable internet while on tour, there are a few options available. It is possible to purchase a virtual sim and we recommend contacting your mobile phone provider for assistance in doing so. You can add a roaming data plan to your existing phone contract is another option, albeit an expensive one. You will need to arrange this before departure. Purchasing a local SIM may be possible as a final option. 

We also recommend downloading WhatsApp and using this to communicate with other group members while on tour, and of course, after the tour if you’d like to stay in touch. Our tour leaders may also use this as a means of communicating essential trip information with you, as well as if you choose to add-on transfers to your booking, as your driver may use this to confirm arrangements with you.

12. Post-Tour Feedback

Once your booking is confirmed, you will receive a link to a post-purchase survey, which is your opportunity to share your feedback with us on your booking experience and interactions with our Sales and Customer Success teams. This feedback is invaluable to ensure that we are servicing our customers to the best of our ability. 

Furthermore, towards the end of your travels and while you are in your destination, you will receive an email from us with a link to an in-depth trip survey. It is very important to us that we hear from our customers to ensure that we continue to meet and exceed customers’ expectations, so this will be your opportunity to let us know how your trip has been, what has worked well and potentially what could be improved.