Service Rrovision Method

SERVICE PROVISION METHOD

Nicetrips provides Travel Services, including tour packages introduced on its website, through direct service arrangements between Nicetrips and customers.

Customers may access the Nicetrips website to obtain information, select suitable tour programs, make tour bookings, and use Travel Services in accordance with the published tour programs and service terms.

The service provision process is carried out as follows:

Step 1: Customer Reviews and Selects a Tour Program

Customers access the Nicetrips website to review information regarding available tour packages, including:

• Tour program name;
• Tour itinerary and duration;
• Destinations and sightseeing locations;
• Services included and excluded from the tour package;
• Tour price;
• Conditions, notes, and policies relating to tour booking, cancellation, or modification.

Customers are responsible for reviewing and selecting a tour program that is suitable for their needs before proceeding with the booking.

Step 2: Customer Makes an Online Tour Booking

After selecting a tour program, customers shall make a booking through the tour booking function available on the Nicetrips website and provide necessary information required for the relevant tour program, including:

• Booking customer’s information;
• Contact details;
• Information of tour participants (if applicable).

Nicetrips shall receive the booking information and use the information provided by customers to confirm, prepare, and arrange the provision of Travel Services.

Step 3: Customer Makes Payment for Travel Services

Customers shall make payment for the tour fees using the payment methods published and instructed by Nicetrips on its website.

A tour booking shall only be confirmed after Nicetrips receives valid payment from the customer and completes verification of the relevant transaction information.

Step 4: Tour Booking Confirmation and Provision of Tour Information

After successfully confirming the tour booking, Nicetrips shall send booking confirmation details to customers via email, telephone, or other communication methods provided by the customer.

The confirmation information may include:

• Details of the tour program;
• Departure time and location;
• Necessary pre-trip guidance and instructions;
• Requirements or important notes relating to participation in the tour.

Step 5: Provision of Tour Services

Nicetrips shall organize and provide Travel Services in accordance with the tour program confirmed with customers, including coordination with relevant service providers such as transportation providers, accommodation providers, sightseeing locations, tour guides, and other travel-related service providers (if applicable).

During the tour operation, Nicetrips shall provide customer support and handle arising issues within the scope of its responsibilities for service provision.

Step 6: Completion of Service and Post-Tour Support

Upon completion of the tour program, Nicetrips shall receive customer feedback, provide support in resolving issues arising in relation to the provided services, and handle customer requests in accordance with Nicetrips’ customer care policies.