Payment Policy

PAYMENT POLICY

Nicetrip Travels offers flexible payment options to make booking and paying for your trip convenient and secure. Please review the following payment terms and conditions before confirming your reservation.

1. PAYMENT SCHEDULE

Nicetrip Travels offers a 3-Installment Payment Plan, allowing customers to secure their reservations with an initial deposit and complete the remaining payments according to the schedule below.

1.1. Initial Deposit – USD 300 Per Person

An initial deposit of USD 300 per person is required at the time of booking.

• • The deposit is included in the total tour price and will be deducted from the outstanding balance.

  • A 7-day cooling-off period is provided following booking confirmation.

  • During this period, customers may cancel their reservations and receive a 100% refund of their initial deposits, subject to the applicable Cancellation Policy.

The cooling-off period begins on the date Nicetrip Travels issues written booking confirmation after successfully receiving the deposit (the “Booking Confirmation Date”).

It expires at 11:59 PM Vietnam Time (GMT+7) on the seventh calendar day following the Booking Confirmation Date.

1.2. Second Payment – 70% of the Total Tour Price

Upon expiration of the 7-day cooling-off period, customers are required to complete their second payment.

• • The cumulative amount paid, including the initial deposit, must reach 70% of the total tour price.

  • The second installment is calculated by deducting the initial deposit from 70% of the total tour price.

  • This payment becomes due immediately upon expiration of the cooling-off period, unless full payment is required under Section 1.4.

1.3. Final Payment – 100% of the Total Tour Price

The remaining balance must be paid in full no later than 90 calendar days before the scheduled tour departure date.

All previous payments, including the initial deposit and second installment, will be credited toward the total tour price.

By the applicable final payment deadline, the cumulative amount paid must equal 100% of the total tour price.

1.4. Bookings Made Within 90 Days of Departure

For reservations confirmed 90 calendar days or fewer before the scheduled departure date, the payment schedule shall be adjusted as follows:

• • An initial deposit of USD 300 per person is required at the time of booking.

  • The standard 7-day cooling-off period remains applicable.

  • Upon expiration of the cooling-off period, customers must pay the entire outstanding balance, bringing total payments to 100% of the tour price.

If the standard 90-day final payment deadline falls within the 7-day cooling-off period, the full outstanding balance shall become due immediately upon expiration of that period.

Reservations made with fewer than seven calendar days remaining before departure are subject to separately confirmed payment and cancellation arrangements. These arrangements must be provided to and accepted by the customer before payment.

2. PAYMENT METHODS

Customers may select one of the payment methods made available by Nicetrip Travels at the time of booking.

2.1. Credit Card Payment

Customers may pay using eligible credit or debit cards through authorized payment service providers integrated with or linked to the Nicetrip Travels payment system.

• • Available card types and payment options will be displayed during checkout.

  • Card transactions are processed by the relevant payment service providers.

  • Nicetrip Travels does not store customers’ complete payment card numbers or card security codes (CVV/CVC) on its systems.

2.2. PayPal Payment

Customers may complete payments through PayPal using their PayPal accounts or other payment options supported by PayPal.

• • Payment transactions are processed through PayPal’s payment platform.

  • Transactions are subject to PayPal’s applicable terms, security requirements and payment processing policies.

  • Nicetrip Travels does not access or store customers’ complete payment card information processed by PayPal.

2.3. International Bank Transfer

Customers may pay through international bank transfers using the official bank account details provided by Nicetrip Travels.

OFFICIAL BANK ACCOUNT INFORMATION

• • Bank Name: Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)

  • Branch: Hoan Kiem Branch

  • Account Number: 8680080949

  • Account Holder: NICETRIP TRAVELS CO., LTD

  • SWIFT/BIC Code: BIDVVNVX

Customers must ensure that the beneficiary information matches the official payment instructions provided by Nicetrip Travels before initiating any transfer.

International bank transfers are subject to the following conditions:

• • Customers are responsible for providing accurate beneficiary and transaction information.

  • Customers should include their booking reference number in the transfer description whenever possible.

  • Bank transfers may be subject to sending-bank, intermediary-bank and receiving-bank charges.

  • Payments will be recognized once the funds have been successfully received and cleared in Nicetrip Travels’ designated bank account.

Nicetrip Travels shall not be responsible for losses resulting solely from customers entering incorrect recipient details or independently using unauthorized payment instructions, except where such losses result from an error or misconduct attributable to Nicetrip Travels or where liability is imposed by applicable law.

3. PAYMENT PROCESS

Customers may make payments through the Nicetrip Travels website or through official payment instructions provided during the booking process.

3.1. Online Payment Process

The online payment process is conducted as follows:

1. 1. Customers select their preferred tour package and provide the necessary booking information.

   2. Customers review the tour details, total price, payment schedule and applicable terms before proceeding.

   3. Customers select an available payment method.

   4. Customers enter the payment details requested by the relevant payment service provider.

   5. The payment service provider processes the transaction and communicates the payment status.

   6. Upon successful receipt and verification of the required booking deposit, Nicetrip Travels will issue written booking confirmation, subject to tour availability.

A payment notification from a bank or payment service provider does not, by itself, constitute final confirmation of a tour reservation.

A booking is considered confirmed only after Nicetrip Travels has received the required deposit and issued written booking confirmation to the customer.

3.2. Payment Confirmation

Following a successfully verified payment, Nicetrip Travels will provide a payment acknowledgment or receipt through the customer’s registered contact information.

Customers are responsible for retaining their payment records and notifying Nicetrip Travels if they identify any discrepancies.

For international bank transfers, a transfer receipt or bank instruction confirmation does not constitute proof that funds have been received by Nicetrip Travels.

4. TRANSACTION FEES AND CURRENCY CONVERSION

Payments may be subject to additional charges imposed by banks, card issuers or third-party payment service providers.

• Credit Card Payments: Card issuers may apply foreign transaction fees or currency conversion charges.

• PayPal Payments: Currency conversion fees or other applicable charges may be imposed by PayPal in accordance with its prevailing fee schedule.

• International Bank Transfers: Sending banks, intermediary banks and receiving banks may deduct transaction fees.

Any additional payment processing charge imposed by Nicetrip Travels, if applicable, will be disclosed to customers before payment is confirmed.

Customers are responsible for charges imposed by their own banks or financial service providers unless otherwise agreed in writing.

For international bank transfers, customers must ensure that the amount received by Nicetrip Travels satisfies the amount due under their booking confirmation or invoice. Any shortfall resulting from deducted transfer charges will remain outstanding and must be settled by the customer.

Payments must be made in the currency specified in the booking confirmation or payment invoice unless Nicetrip Travels agrees otherwise in writing.

5. CANCELLATION AND REFUND POLICY

Nicetrip Travels provides a 7-day cooling-off period, during which customers may cancel their bookings and receive a full refund of their initial deposit of USD 300 per person.

After the cooling-off period expires, the initial deposit becomes non-refundable, and all subsequent cancellations will be subject to the applicable cancellation terms and charges.

All refund transactions, including payment-related fees and currency conversion differences, shall be handled in accordance with Nicetrip Travels’ official Cancellation Policy.

For full details, please refer to:

NICETRIP TRAVELS – CANCELLATION POLICY

6. PAYMENT INFORMATION SECURITY

Nicetrip Travels takes reasonable technical and organizational measures to protect customers’ payment-related information and maintain confidentiality throughout the booking and payment process.

The following principles apply:

• Payment-related information is collected and processed only for legitimate purposes, including processing transactions, confirming bookings, providing Travel Services and complying with applicable legal obligations.

• Sensitive card payment information entered through third-party payment platforms is processed by the relevant payment service providers.

• Nicetrip Travels does not store complete card numbers or card security codes on its own systems.

• Payment information will not be disclosed to unrelated third parties except where necessary to process transactions, fulfill contractual obligations, prevent fraud or comply with applicable law.

• Third-party payment service providers are responsible for the security of payment data processed within their systems in accordance with their applicable security standards, privacy policies and legal obligations.

Customers are encouraged to use only the official payment channels provided by Nicetrip Travels and to contact the company directly if they receive suspicious payment instructions.

7. GENERAL PAYMENT CONDITIONS

All payments must be completed in accordance with the applicable deadlines stated in this Payment Policy and the customer’s booking confirmation.

If a required payment is not received by its due date, Nicetrip Travels may contact the customer to request settlement of the outstanding balance.

Continued failure to complete payment may result in cancellation of the reservation, subject to the applicable terms outlined in the Cancellation Policy and applicable legal requirements.

Customers must not make payments to unauthorized personal accounts or payment channels that have not been officially communicated by Nicetrip Travels.

Any changes to payment instructions should be independently verified through Nicetrip Travels’ official contact channels before funds are transferred.

For payment-related inquiries, please contact:

Email: booking@nicetriptravels.com